Your username is what you selected when you registered for online banking. (For some members, this may be your member number.)
• If you have already registered for online banking but don’t remember your username, please contact us for assistance at (800) 874-5544, M-F, 8:30 a.m. – 7:00 p.m. ET.
• If you haven’t registered yet, click on “Log in as another user” then “Register” under “Not registered yet?” You will need the member number, date of birth, email address and SSN/TIN on file for the primary member. (Foreign members, please contact us for assistance.)
• Members who joined prior to May 2015: If you are still using your member number as your username, we strongly recommend changing it for the security of your account information. You can change your username in online banking. Once logged in, click on Settings, then the Profile tab. Scroll down to Username and click the “Edit” button.